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Support

Welcome to the Hypervision Support center. Our team is dedicated to ensuring the reliability and performance of our HSI hardware and software infrastructure.

We provide technical assistance for camera integration, API implementation, and software stability to facilitate your spectral analysis workflows.

General Inquiries & Technical Support​

For all questions regarding Hypervision cameras, hardware specifications, or licensing, or reporting bugs in the HV Explorer/HV SDK, please contact our primary support desk:

Software Resources​

HV Explorer​

The HV Explorer is the graphical interface for rapid prototyping and system validation.

  • Automated Error Reporting (Sentry): If the application crashes, a report is automatically sent to our development team via integrated Sentry monitoring.

  • Feature Requests: We welcome feedback on GUI tools that could further streamline your HSI data validation.

  • Tutorials: Visit the HV Explorer Tutorials for step-by-step guides.

HV SDK​

The HV SDK is the high-performance engine for production-grade deployment.

  • Technical Support: Contact us for assistance with camera stream handling, buffer management, or API-level issues.

  • API Documentation: Review the HV SDK Usage Guide and the Official API documentation.

  • Language Bindings: Reach out if you require specific release-version updates for C/C++ bindings.

Filing a Support Ticket​

To help our engineers resolve your issue as quickly as possible, please include the following details in your email:

  1. Hardware: The camera model being used (e.g., HV1700).

  2. Software Version: The specific version of the tools you are running.

  • HV Explorer: Found in the menu under Help →\rightarrow About HV Explorer.
  • HV SDK: run pip show qtec-hv-sdk in your terminal.

  1. Environment: Your OS (Windows 11 / Ubuntu 22.04) and Python version.

  2. Data Specs: If the issue is file-related, specify the format (PAM/ENVI/TIFF) and Interleave (BIP/BIL/BSQ).

  3. Logs: Attach any console output or logs.

Note: For issues involving large datacubes, please do not attach the cube directly. Our team will provide a secure upload link if the data is required for debugging.